Outbound Pre-Sales & Customer Service Representative

Anomaly Squared is hiring a Remote Outbound Pre-Sales & Customer Service Representative to support healthcare-related client programs. In this role, you will make outbound calls to prospective customers, identify their needs, and qualify leads for the sales team while providing general customer service support as needed.

Responsibilities:

• Make outbound calls to prospective customers using provided scripts and guidelines
• Engage leads professionally and build rapport over the phone
• Ask qualifying questions to identify customer needs and interest
• Accurately document call outcomes and customer information

Requirements:

• Strong verbal communication and active listening skills
• Professional phone presence
• Comfortable working in a fast-paced environment
• Self-motivated and able to work independently from home
• Must reside in North Carolina, South Carolina, Georgia, Kansas, Oklahoma, or Texas
• Must have a desktop or laptop computer compatible with required systems
• Must have reliable hard-wired internet access
• Must have a webcam for training and meetings
• Must have a USB wired headset
• Must have a quiet, professional workspace suitable for phone-based work
• Previous experience in outbound calling, customer service, call center, telemarketing, lead generation, inside sales, or appointment setting