Customer Service Associate Job Details | NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation. They are currently seeking a Customer Service Associate to join their team, responsible for providing front-line phone customer service to policyholders and resolving inquiries related to insurance policies.

Responsibilities:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction and strive to meet service standards
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
• 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting

Requirements:

• 6 Months experience in an office environment
• 6 Months experience using a computer with Microsoft Windows PC applications
• 6 Months of Work from home environment
• High school diploma or GED
• 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
• 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check
• Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology
• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment
• The workspace must be a permanent, unencumbered location used daily for work
• Employees must work with minimal distractions that do not interfere with business operations or service delivery
• Employees must work from the same location consistently unless prior approval is obtained
• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims