Sales Development Representative Manager

Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Strategic Sales Development Manager will drive pipeline strategy and execution across enterprise and mid-market accounts while leading a team of Sales Development Representatives to generate qualified pipeline through various engagement strategies.

Responsibilities:

• Hire, coach, and lead a team of Sales Development Representatives responsible for generating qualified pipeline across enterprise and mid-market accounts through outbound prospecting, account-based engagement, and inbound lead qualification
• Establish team goals, operating rhythms, performance expectations, and accountability frameworks aligned with strategic revenue objectives
• Partner with Account Executives, Sales Leadership, Marketing, and Revenue Operations to align targeting, messaging, territory strategies, and pipeline generation initiatives
• Establish and optimize comprehensive prospecting strategies for enterprise accounts by evaluating customer needs, technology footprint and competitive positioning
• Develop and refine engagement models that align outreach across multiple stakeholders at prospect organizations with complex buying committees
• Coach SDRs on advanced prospecting methodologies, qualification frameworks, objection handling, enterprise messaging, and effective buyer engagement strategies
• Analyze pipeline performance, activity metrics, and account engagement data to identify opportunities for improvement, inform team strategy, and provide visibility into pipeline health
• Evaluate and implement new tools, processes, and methodologies that improve SDR productivity, pipeline generation, and scalability
• Stay current on emerging sales development technologies and best practices, including AI-enabled prospecting
• Consistently achieve or exceed pipeline generation targets while developing a high-performing sales development organization

Requirements:

• Demonstrated success leading and developing Sales Development Representatives responsible for generating qualified pipeline across enterprise and mid-market accounts
• Deep understanding of enterprise SaaS sales cycles, complex buying committees, and strategic account engagement models
• Strong analytical skills with the ability to evaluate pipeline performance, conversion trends, activity metrics, and market signals to drive decision-making
• Ability to influence cross-functional stakeholders and partner effectively with Sales, Marketing, and Revenue Operations teams to improve go-to-market execution
• Expert-level proficiency with CRM, sales engagement, data intelligence, and prospecting technology platforms
• Demonstrated ability to evaluate and implement modern sales development technologies, including AI-enabled prospecting workflows
• Strong understanding of email deliverability best practices, domain warming strategies, and scalable outbound engagement practices
• Ability to operate with significant autonomy and determine methods for achieving team objectives
• 10+ years of experience in sales development, business development, or revenue generation roles within SaaS, fintech, or technology environments, including 5+ years managing sales development teams with direct accountability for pipeline generation and revenue outcomes
• Bachelor's degree or equivalent professional experience
• Experience in banking technology or regulated financial services markets
• Experience supporting multiple business lines, product offerings, or market segments within a complex technology organization
• Experience managing distributed or remote sales development teams across multiple locations and time zones
• Experience operating within a growth-stage technology company balancing scalable processes with evolving go-to-market strategies