Team Manager, Service Delivery Management (Service Product Delivery)

Pearson is a company focused on learning and content delivery, and they are seeking a Team Manager for Service Product Delivery. This role involves leading a team responsible for planning and delivering tailored service product experiences for virtual schools, ensuring high-quality professional learning and effective implementation of service products.

Responsibilities:

• Manage, coach, and support a team of Service Product Providers, building their capacity to develop and deliver high-quality professional learning experiences
• Establish clear expectations for service quality, delivery consistency, and adherence to shared design and delivery principles
• Support professional growth and role clarity across areas of expertise and assigned school partnerships
• Foster a culture of collaboration, learning, and continuous improvement through regular feedback and recognition
• Oversee the planning, development, and delivery of tailored service product experiences across our network of virtual schools
• Ensure service product delivery builds adult knowledge, skills, and practice through role-relevant, job-embedded, and practice-centered learning experiences
• Balance consistency of service product experiences with flexibility to meet school-specific needs
• Collaboratively develop and maintain design and delivery principles, guidelines, and quality standards with the Lead of Staff Learning Service Products
• Build team understanding and consistent application of shared standards across delivery contexts
• Establish feedback, reflection, and review processes to strengthen facilitation quality and staff learning experience
• Work with Service Product Managers and school-facing teams to provide capacity-building professional learning that supports schools in achieving their instructional and school improvement goals
• Collaborate with Research & Efficacy, Accountability, and other Product and Technology teams to support pilots, refinements, and the evolution of service product offerings
• Contribute to change management efforts related to new or evolving service products and programs
• Use school feedback, participation data, and delivery insights to inform service product experience iteration and process improvement
• Monitor evidence of adoption, engagement, fidelity, and practice change to assess delivery effectiveness
• Identify trends, risks, and opportunities across delivery work and surface insights to Product Managers
• Contribute to the continuous improvement of service products based on data, research insights, and practitioner feedback
• Carry a small, dedicated caseload of schools, delivering the same tailored professional learning service products expected of Service Product Providers
• Partner directly with school-based roles to develop, adapt, and deliver learning experiences aligned to school/role needs, maintaining fidelity to core service product design
• Serve as a trusted, hands-on partner within assigned schools, applying facilitation, coaching, and applied learning support to strengthen practice
• Model exemplary service delivery standards and bring frontline school insights back to the team to inform coaching, design guidelines, and continuous improvement

Requirements:

• Bachelor's degree required
• Experience leading teams responsible for professional learning delivery
• Demonstrated ability to lead school-facing work and manage complex stakeholder relationships
• Demonstrated experience designing professional learning or educational products
• Strong understanding of adult learning principles
• Experience working cross-functionally in roadmap-driven environments
• Strong communication, coaching, and collaboration skills
• Master's degree preferred
• Experience in virtual or blended learning environments preferred