Principal Product Manager, Enterprise Commerce Platform

Twilio delivers communications solutions that help businesses and developers create personalized customer experiences. The Principal Product Manager will lead the strategy for a consumption-based billing ecosystem, designing commercial frameworks, secure infrastructure, approval workflows, and developer experiences for complex enterprise agreements. The role also involves collaborating with finance, treasury, legal, compliance, engineering, sales, and enterprise stakeholders to meet global regulatory and billing standards.

Responsibilities:

• Product Strategy & Vision: Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements
• Governance & Security Infrastructure: Design robust, multi-user approval workflows, role-based privileges, and integrate institutional-grade security models
• API & Developer Experience: Champion the developer journey and experiences.
• Compliance & Treasury Integration: Collaborate with legal, compliance, and engineering teams to ensure the platform meets global regulatory payment and consumption billing standards

Requirements:

• 10+ Years of Product Leadership: A proven track record of managing high-impact products within SaaS, PaaS, FinTech, or developer platform ecosystems
• Entrepreneurial Mindset & Strategic Acumen: A self-starter attitude with a deep understanding of how large B2B organizations, GTM teams, and complex, multi-year enterprise sales cycles operate
• Consumption Billing: Familiarity with modern lare scale consumption billing infrastructure, enterprise payment and billing management
• Strong Technical Chops: The ability to go deep with engineering teams. You are comfortable discussing architectural trade-offs regarding APIs, scalability, and highly distributed ledger systems
• Mastery of Cross-Functional Communication: Exceptional storytelling skills, with a knack for aligning internal executives, legal/compliance teams, sales orgs, and external enterprise stakeholders
• This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA
• Education: Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience
• Domain Experience: Prior experience building monetization, billing, pricing engines for top-tier platforms (e.g., AWS, Stripe, Snowflake)
• Technical Skills: Proficiency with SQL/analytics tools (Amplitude, Mixpanel, Tableau), agile delivery frameworks, and a track record of driving cross-functional alignment in remote-first cultures