Business Analyst - Government & Regulatory Programs

Description:
On-site in Stamford, CT

Our client seeks a Business Analyst who will partner with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. The role will analyze business processes, document requirements, design experiences, and support delivery of compliant technology solutions focused on customer experience, regulatory compliance, and operational efficiency.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $48.00 to $58.00/hr. w2

Responsibilities:

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Gather and document business and functional requirements for customer and agent-facing systems.
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile development cycles.
• Support solution design discussions.
• Identify business process improvements that reduce operational complexity while maintaining compliance.
• Support User Acceptance Testing (UAT).
• Validate implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Experience Requirements:

• 3+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Experience working within Agile/Scrum environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple initiatives simultaneously.
• Experience facilitating meetings with cross-functional teams.
• Telecommunications or cable industry experience preferred.
• Experience supporting regulatory or compliance initiatives preferred.
• Knowledge of customer experience (CX) principles preferred.
• Experience designing agent workflows and operational processes preferred.
• Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs preferred.
• CBAP, CCBA, or Agile certifications preferred.

Education Requirements:
Bachelor's degree in Business, Information Systems, Communications, or related field.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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