Military Banking Center Manager

Summary

The Military Banking Center Manager I is responsible for the overall business operations of an assigned banking center. Responsible for managing a profitable banking center by supervising their team to generate sales and promote bank products to qualified clients with ethical oversight of bank operations and adherence to all procedures. Responsible for expense control in staffing and all banking center expenditures. Creates a positive work environment that provides superior client experiences and associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Military Banking Center Manager I is typically assigned to a banking center with fewer than 500 demand deposit accounts.

Responsibilities

• Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals.
• Markets bank products to target clients inside and outside the banking center by contacting potential clients, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing clients to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with clients; cross selling new products that are relevant and beneficial to current bank clients.
• Manage operator performance for direct reports on incoming client inquiries via live chat in a timely, professional, and accurate manner.
• Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities.
• Identifies and pursues marketing opportunities around the installation.
• Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation.
•  Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation.
• Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards.
• Manages multiple ATM locations in the market. Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to clients and non-clients. Identifies and recommends placements for new ATMs as they may arise.
• Supervises banking center associates, including interviewing, hiring, coaching, scheduling, motivating, training, preparing and delivering performance evaluations, preparing and delivering performance management, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to associates to develop associates in the banking center.
• Responsible for knowing, following and ensuring all banking center associates adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Ensures client experience is "fast, easy and personal" consistent with company client service standards.
•  Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Ensures confidentiality of client and associate information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access.
• Supervise others, including interviewing, hiring, performance management, motivating, and training. Will typically supervise a staff of 3-10 associates.
• Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Qualifications

Skills

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong written and verbal communication skills required.
• Basic math, counting, and cash handling skills.
• High emotional intelligence with proven ability to motivate and coach others.
• Must be able to multi-task and be comfortable with on-the-job training.
• Proficiency with common computer programs, including Microsoft Office and email.

Education & Experience

• High school diploma or equivalent, required. Bachelor's degree preferred.
• 2+ years banking center experience, required.
• 2+ years management/supervisory experience, required.
• Sales or networking background, preferred.
• Proven track record of business development skills, preferred.
• Thorough understanding of retail deposit and loan products, required. Knowledge of DFC products, preferred.
• Ability to be NMLS licensed, and state notary licensed, required.
• Ability to obtain clearance to be on military base(s), required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force. Position requires the ability to travel inside and outside of local area, necessitating the ability to travel via airplane or other public transportation on a regular basis. Exposure to the elements is possible while outdoors.