Advanced Inside Sales Account Manager

Wolters Kluwer is a leading provider of professional information services, and they are seeking an Advanced Inside Sales Account Manager to leverage their extensive knowledge in managing complex sales activities. The role focuses on improving sales processes and outcomes while mentoring junior associates and resolving sophisticated customer issues.

Responsibilities:

• Handle the most complex inbound and outbound sales inquiries
• Process and manage high-impact customer orders
• Maintain and update detailed and accurate customer records
• Qualify and prioritize sales leads with strategic potential
• Record, analyze, and report on detailed sales activities and trends
• Develop and present comprehensive sales quotes and proposals
• Resolve highly complex customer issues with products and services
• Collaborate with multiple departments for large-scale orders
• Implement strategic sales initiatives and projects
• Mentor and guide junior associates and peers

Requirements:

• Extensive knowledge and expertise in managing complex sales activities and resolving sophisticated customer issues
• Ability to handle the most complex inbound and outbound sales inquiries
• Experience in processing and managing high-impact customer orders
• Ability to maintain and update detailed and accurate customer records
• Skill in qualifying and prioritizing sales leads with strategic potential
• Experience in recording, analyzing, and reporting on detailed sales activities and trends
• Ability to develop and present comprehensive sales quotes and proposals
• Skill in resolving highly complex customer issues with products and services
• Experience collaborating with multiple departments for large-scale orders
• Ability to implement strategic sales initiatives and projects
• Experience mentoring and guiding junior associates and peers
• Strategic Customer Service Orientation: Handle intricate and strategic customer needs
• Strategic Sales Techniques: Develop and execute specialized sales strategies
• Professional Communication Skills: High-level, nuanced communication
• Expert CRM Use: Advanced proficiency with CRM tools
• Exceptional Organization: Outstanding task and time management
• Refined Attention to Detail: Unmatched accuracy and precision
• Analytical Data Interpretation: Skilled at analyzing and interpreting complex sales data
• Extensive Product Knowledge: Thorough understanding of all products/services