Customer Service Representative

ComForCare Home Care is a leading provider in the fitness industry, and they are seeking a Customer Service Representative. The role involves providing exceptional customer service to members and prospective members, handling front desk tasks, and facilitating member services issues.

Responsibilities:

• Greet/meet potential members, providing a great customer experience
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• Help maintain the neatness/cleanliness of the club

Requirements:

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner
• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time