HealthCare Customer Service Representative - UMA

TTEC provides customer experience services powered by humanity and technology. The Customer Service Representative supports healthcare customers by answering communications, researching information, and resolving customer issues while maintaining patient privacy under HIPAA guidelines.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States
• Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)