Customer Service Representative (Remote)

Concentrix is a Fortune 500 company known for its inclusive and award-winning culture, seeking passionate individuals to join their remote Customer Service Representative team. The role involves delivering exceptional customer experiences, resolving issues, and providing support while maintaining a strong commitment to personal and professional growth.

Responsibilities:

• Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information
• Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate
• Create customer cases or provide follow-up on existing customer cases
• Maintain calm demeanor to diffuse escalated customer scenarios
• Be efficient in navigating multiple systems
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• Deliver expert customer experiences…with a smile

Requirements:

• Minimum of 6 months to 1 year of solid customer service experience
• High School Diploma or GED Required
• Ability to effectively communicate with customers and ask discovery questions
• A strong heart and mind for servicing others
• Comfortability with Outlook, asynchronous tools, and Microsoft Excel
• Must be comfortable being on web camera
• Ability to utilize tools and resources to efficiently assist customers
• Ability to articulate in a professional and efficient manner
• Ability to break down complex subject matter into relatable knowledge for our customers
• Ability to be flexible with the hours of operation
• Open and receptive to feedback from leadership
• Motivation and ability to obtain self-upskilling and knowledge training
• Ability to cross reference job aids while assisting a customer
• Must reside in the United States and have a valid U.S. address for residence