Customer Service Representative

Hired by Matrix, Inc is seeking a Customer Service Representative to join their team. The role involves providing excellent phone call experiences and requires the ability to maintain a productive remote work environment.

Responsibilities:

• Required to provide own equipment for this role
• Training is conducted with cameras on, so a webcam is required during the first 2 weeks
• Must demonstrate they can maintain a productive, interruption-free remote work environment
• Must have:
• Internet Service (cannot connect via WIFI)
• Must have modem connection
• Must be hardwired to computer via ethernet cable
• Agents Cannot Take Calls Using Wi-Fi Connection
• Core i3 with 8GB of RAM or higher
• Must have a minimum of 30mbps upload and 30mbps download
• Run internet speed test at www.speedtest.net
• Must have a minimum of Windows 10 on computer
• Must have modem connection
• Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls
• Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions

Requirements:

• Call center experience required
• Excellent communication skills
• Intermediate knowledge of computer applications
• Must have a positive enthusiastic behaviour with a desire to provide a great phone call experience with all the calls they handle
• Required to provide own equipment for this role
• Training is conducted with cameras on, so a webcam is required during the first 2 weeks
• Must demonstrate they can maintain a productive, interruption-free remote work environment
• Must have Internet Service (cannot connect via WIFI)
• Must have modem connection
• Must be hardwired to computer via ethernet cable
• Agents Cannot Take Calls Using Wi-Fi Connection
• Core i3 with 8GB of RAM or higher
• Must have a minimum of 30mbps upload and 30mbps download
• Run internet speed test at www.speedtest.net
• Must have a minimum of Windows 10 on computer
• Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls
• Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions