B2B Lead Inside Sales Account Manager {75-100k+}

Walker Bookstore is a family-owned provider of new and used books serving schools, teachers, students, and parents. The company is seeking an inside sales professional to lead textbook sales to schools and school districts, manage customer accounts, and grow the inside sales team. The role involves developing sales strategies, prospecting customers, maintaining retention, managing sales records, and supervising staff.

Responsibilities:

• Work with ownership and other leadership to develop and implement sales strategies that will maximize sales and profitability
• Run, grow, and lead our small and growing inside sales team, which sells textbooks and consumables directly to schools & districts nationwide
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools (some cold-calling is required but most are warm leads)
• Maintain and manage current customer base to ensure retention stays at a high level
• Manage customer database and keep detailed records of the sales, quoting and ordering process in our customer management system
• Practice positive communication: Address concerns directly and professionally
• Over time, build and manage a team of inside sales associates and administrative staff as demands require to ensure cost-effectiveness and success in all areas
• Other duties as assigned

Requirements:

• • Sales and/or customer service/account management experience
• • Desire and willingness to learn
• • Understanding that our industry's busy season is from May to September (80% of our total revenue is made during this time). This means generous time off and/or more flexible work schedule October-April and minimal to no time off (along with longer hours) May-September
• • Exceptional communication (written, verbal, phone, and presentation) skills
• • Strong time management and organizational skills
• • Team Player – Helping the company succeed is imperative in a small business
• • Fast learner who is self-motivated
• • Proactive problem solver and critical thinker who will generate and suggest ideas on how to grow the business
• • Bachelor's Degree or similar experience preferred
• • Educational industry or experience selling to schools or government entities a plus
• • Up to 3+ years of management experience in sales is a plus
• • Experience with cold calling and strategically prospecting new customers is a plus
• • Ability to lead and supervise a small team and build that team as needs dictate