Sales Tech Business Analyst I

ICONMA is a company that works with health insurance clients, and they are seeking a Sales Tech Business Analyst I. The role involves maintaining systems for Broker and Sales Rep assignments, managing compensation processes, and collaborating with various teams to improve operational efficiency.

Responsibilities:

• This position is responsible for ongoing operation and maintenance of the Health Plan's systems utilized for the Broker and Sales Rep assignments and compensation process, including administration and payment for the Health Plan's Broker and Sales Incentive Programs
• Responsibilities include execution of monthly processing jobs, audit testing, and quality assurance
• The incumbent performs continuous assessment of end-to-end system operating performance from an end-to-end business operation
• The position actively manages resolution of defects and installation of new releases designed to achieve optimal system performance
• The position serves as the lead technical representative for interactions in relation to these applications
• The analyst is also responsible for the reporting and analyzing of data used to make strategic decisions regarding the compensation program
• Conducts the commission plan administration activities, including plan setup, management of monthly and quarterly commission payment cycles, and ensuring timely distribution of reports and processing of commission payments
• Partners with IT, commissions vendor, and sales to drive improvements in commission processing
• Researches, queries, and understands data flows to explain variances in commission pay and/or target attainment and communicate this to customers
• Researches problems and structures solutions
• Works cross-functionally with Sales, Marketing, and Finance teams to deliver value
• Assists with the enhancement of policies, procedures, and business practices that improve efficiency within the Commissions function and the business
• Assists in the appointment process for new brokers of the Health Plan, as well as the relationship with the general agency
• Researches and processes Broker of Record (BOR) and Sales Representative changes in the applicable systems
• Triages broker web access submissions and serves as the liaison between broker partners, Data Security, and the Web Help Desk
• Maintains current system and process documentation and catalogs all documentation to assure compliance with internal policy and required regulations
• Updates and maintains broker collateral
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values, adhering to the Corporate Code of Conduct, and living the Lifetime Way values and beliefs
• Maintains high regard for member privacy in accordance with corporate privacy policies and procedures
• Regular and reliable attendance is expected and required
• Performs other functions as assigned by management

Requirements:

• Associate degree in Business Administration or a related field with a minimum of two years of experience in data or information analysis and reporting, or related experience
• Excellent organizational skills and attention to detail and quality
• Excellent oral and written communication skills
• Capable of establishing effective relationships with internal and external customers
• Adaptable to a dynamic work environment and rapidly changing priorities
• Sound judgment and decision-making skills
• Demonstrated proficiency with Microsoft Excel
• Proven aptitude to readily learn new skills, applications, and tools
• Bachelor's degree in Business or a similar discipline preferred