Business Analyst / Mid-Level

CereCore is seeking a Data Analyst/Mid-Level to join our team Remotely. The Data Analyst of Patient Contact Operations role is a key member of the Contact Center Operations Support team responsible for handling data requests and utilizing tools like Excel and PowerBI for data extraction and transformation.

Responsibilities:

• Work closely with stakeholders to resolve configuration-related issues and discrepancies
• Stay current with industry trends and best practices in configuration management
• Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology
• Translates and documents requirements into detailed program designs to present to leadership
• Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business
• Sphere of influence – Mid to upper management
• Skilled at performing database queries of the application database to provide data
• Committed to and supportive of all policies and procedures and the monitoring and enforcement of them
• Completes work independently with limited supervision
• Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues
• Adheres to Code of Conduct
• Performs other duties as assigned

Requirements:

• 5-7+ years of professional experience with data analysis and Contact Center operations and technology
• Genesys Cloud CX or similar Contact Center technology experience
• Excel and PowerBI skills or similar tools
• Experience with Genesys or as a Genesys Analyst