Customer Service Coordinator

ICONMA is seeking a Customer Service Coordinator for a Waste Disposal company. The role involves managing customer tickets, communicating service issues, and utilizing internal software tools to ensure customer satisfaction.

Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Other minor duties may be assigned
• Creates, assigns, and updates customer tickets daily
• Communicates with customers about service issues and works with internal departments for resolution
• Uses Client programs and software tools to manage a variety of tasks, benefit changes, ticket requests, customer inquiries and various other needed assignments
• Utilizes effective listening and communication skills to identify problems, needs, and opportunities
• Additional duties as necessary
• Adequate use of telephony system
• Basic computer skills (utilizing online resources)
• Emphasis will be on providing customer service, handling service issues, working with internal departments within Client

Requirements:

• High school diploma or G.E.D, and zero to four years previous experience
• Strong organizational, customer service, writing and communication skills
• High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience