House Manager Residential Services

About Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.


Job Summary:
The House Manager is responsible for creating and maintaining a high-performance work environment characterized by positive leadership and strong team orientation. This role ensures that person-centered support and services are provided to assigned individuals. The House Manager works closely with the Residential District Director to address outstanding issues related to the assigned CRA home and ensures the health, safety, and well-being of individuals under their care.
Duties and Responsibilities:
• Create and maintain a high-performance work environment with positive leadership and strong team orientation.
• Provide direct supervision to Support Staff for assigned home and complete annual performance evaluations.
• Perform 24/7 on-call duties for assigned homes.
• Conduct interviews and select candidates for open Direct Support Professional (DSP) positions.
• Implement disciplinary actions as needed.
• Maintain a low overtime average that does not exceed the budgetary goal.
• Prepare, coordinate, and facilitate home staff meetings.
• Set the tone for person-centered support and services provided to assigned individuals.
• Ensure DSPs support individuals in daily living activities and social skills development in all environments.
• Follow all instructions from healthcare professionals to ensure the health, safety, and well-being of individuals.
• Report changes in individual conditions and any unusual occurrences to the Residential District Director in a timely manner.
• Safeguard individual possessions, including managing financial ledgers for personal spending.
• Assist individuals in maintaining order and cleanliness in their environments.
• Ensure the implementation and documentation of Individual Support Plans (ISP) and Behavior Support Plans (BSP) as required.
• Maintain effective communication regarding individuals' needs with appropriate personnel and supervisors.
• Document services provided, including individualized service goals, behavior support tracking, required notes, and all other documentation.
• Complete all service or program documentation as assigned by Residential District Directors.
• Complete incident reports using the online system, ensuring all required information is included.
• Transport individuals to medical appointments, community activities, and other events while ensuring safe transport and adherence to traffic laws.
• Communicate with individuals' authorized circles of support and approved external entities (e.g., Support Coordinators).
• Monitor and report environmental risks, hazards, or barriers to the Residential District Director.
• Plan, prepare, and grocery shop for meals, following special diets and nutritional instructions.
• Create bi-monthly menus ensuring individual preferences and diet specifications and prepare grocery lists.
• Follow Supervised Self Administration of Medication (SSAM) and Proxy Caregiver procedures accurately.
• Ensure all home staff complete scheduled and required training by the announced deadline.
• Actively participate in the agency’s ongoing efforts to improve service quality and operational effectiveness.
• Serve as a role model and mentor, demonstrating socially appropriate behaviors and coaching individuals using approved techniques.
• Support individuals' existing relationships and increase their networks of friends and acquaintances.
• Ensure individuals explore and express their interest in community membership.
• Maintain HIPAA confidentiality requirements concerning the affairs of individuals served, staff, and the agency.
Minimum Training, Competency, and Experience:
• High school diploma or GED.
• At least 1 year of experience supporting individuals with developmental disabilities.
• Possess a Georgia Driver’s License and acceptable Motor Vehicle Report (MVR).
• Basic computer skills.
• Ability to serve as an advocate for individuals, understand and interpret written materials, prepare incident reports, and possess strong conflict resolution skills.
Physical Requirements:
• Regular lifting and carrying up to 30 pounds unassisted, including assisting individuals when required.
• Frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Some heavy lifting, pushing, and pulling exerted regularly throughout a work shift.
Preferred Qualifications:
• Certification as a Certified Medical Assistant, Certified Nursing Assistant, or Certified Patient Care Tech.
Compensation
• $45,760
Benefits
In addition to competitive pay:
• A generous paid time off plan (earn 20 days your first year)
• 10 paid holidays
• We offer our eligible employees an array of benefits that support their physical, emotional, and financial wellbeing.
• Coverage options, provided through the state health and flexible benefit programs, include health, dental, vision, life, disability, and much more.
• We also offer a fully employer-funded retirement plan and the option to make personal retirement contributions.
• Our benefits are designed to help provide peace of mind and financial security for you and your family, ensuring you can focus on making a difference in the lives of others.


Pre-employment drug screening and successful completion of a criminal history background check is required.
Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.