9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025
How will you make an impact in this role?
This role is a Key Member of Operational Risk Enablement team and leads a highly visible enablement program. This role will provide enablement through producing various executive management reporting materials, which will provide monitoring over requirements associated with Key Risk Programs (RCSA and Issue Management). Having an analytical mindset, with a passion to drive proactive, best in class governance would be crucial for this colleague.
1. Executive Risk & Controls Dashboard
Deliverable:
Monthly executive dashboard summarizing RCSA and Issue Management health
PowerPoint-ready visuals and key messages for leadership review
2. RCSA Program Adherence Analytics
Deliverable: Comprehensive analysis of RCSA execution and quality across business units.
3. Issue Management Analytics & Reporting
Deliverable: Data-driven monitoring of issue lifecycle and remediation effectiveness.
4. Governance Committee Reporting
Deliverable: Creation of executive-level governance materials for leadership forums.
5. Thematic & Deep-Dive Analytics
Deliverable: Advanced analysis identifying trends, themes, and emerging risks.
6. KPI/KRI Development & Monitoring
Deliverable: Develop and maintain performance indicators for program adherence.
7. Data Visualization & Storytelling
Deliverable: Transform complex risk data into executive-consumable insights.
8. Business Performance & Adherence Scorecards
Deliverable: Business-unit level adherence reporting.
9. Continuous Improvement Recommendations
Deliverable: Provide actionable recommendations based on analytics.
Minimum Qualifications:
Experience in stakeholder management, executive reporting, Issue Management, RCSA governance
Business Management and Executive Reporting
Data Visualization and PowerPoint Storytelling
Tableau / Power BI
SQL / Excel Analytics
KPI/KRI Development
Risk Trend Analysis/ Thematic analysis
Stakeholder Management
Governance Committee Support
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
