Senior Product Manager, AI and Internal Tools

FabFitFun is seeking a Senior Product Manager, AI and Internal Tools, to join our Product and Engineering team! The role is AI-first and focuses on collaborating with operators, engineers, and leadership to identify and implement AI solutions that enhance operational workflows.

Responsibilities:

• Collaborate closely with our internal team members to understand what they need, what's slowing them down, and where AI can make their work dramatically better
• Turn operator insights, company goals, team input, and the rapidly shifting AI landscape into a clear, focused roadmap that retools how FabFitFun runs
• Use what makes FabFitFun special to build internal tools no one else can, balancing proven AI playbooks with creative bets that make sense given our business
• Watch the AI tooling space and bring the best new patterns back to the team before competitors notice them
• Work closely with internal business units to ship simple, valuable internal tools through ruthless prioritization
• Phase out features and workflows that aren't pulling their weight, and prioritize what moves the P&L
• Write tight specs and prototypes when needed, using AI tools to move from idea to working proof of concept faster than traditional documentation allows
• Help rebuild legacy workflows with a fresh, AI-first mindset
• Build feedback loops into every AI feature so operators can flag bad outputs and the system gets sharper over time
• Keep everyone, from execs to operators to engineers, in the loop and excited about where AI is taking our operations and why it matters
• Work with design, engineering, and operations teams to turn rough ideas into real tools, designing for the full operator experience — including how humans stay in the loop when AI gets things wrong
• Evangelize AI across the company: run demos, teach operators how to use the tools well, and help shift the culture from "AI as a side project" to "AI as how we work"
• Mentor where you can, share what you learn, and help the team level up

Requirements:

• 7+ years in product management
• 4+ years shipping e-commerce, operations tooling, or subscription commerce products, bonus points if you've been deep in subscriptions
• Bachelor's degree or equivalent practical experience
• 2+ years building tools operators use daily, admin panels, workflow automation, ops dashboards and an understanding of what breaks when a CS agent hits an edge case
• A track record of shipping working prototypes with tools like Claude Code, Cursor, v0, or n8n; when you propose an idea, you bring a demo, not a spec
• Comfort making build-vs-buy calls across the modern AI stack, foundation model APIs vs. fine-tuning, off-the-shelf agent frameworks vs. custom orchestration, vendor tools vs. engineering time
• A view of systems as malleable rather than fixed, with a willingness to move without waiting for permission when something is clearly broken
• Genuine enthusiasm for new AI tools and patterns, and a drive to find where AI can replace slow, manual workflows with something faster and smarter
• The ability to pull insights from data and explain them clearly, experience with SQL, Tableau, or Mixpanel is a plus
• Trust in data balanced with good instincts and an understanding of user psychology
• A focus on impact over titles, scrappy when needed, and comfortable getting things done without waiting for permission
• Experience shipping in fast, cross-functional teams where priorities shift, while staying grounded and keeping things on track
• Strong collaborative energy, people enjoy working with you, and you know that a healthy team gets better results
• Demonstrated familiarity and working fluency with modern AI tools such as Gemini, ChatGPT, Claude, and similar platforms
• Ability to leverage AI tools to accelerate market research, assortment analysis, vendor communication drafting, and business insights
• Experience using AI to synthesize data, generate summaries, and streamline workflow execution