Relationship Manager, Mid Market (LATAM)

Intercom is a leading company in AI-driven customer service, seeking a Relationship Manager to drive growth and manage client relationships in the LATAM region. The role involves developing client relationships, identifying upselling opportunities, and contributing to the overall growth of the business.

Responsibilities:

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
• Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
• Participate in virtual and in-person events to showcase our solutions and represent the company
• Willingness to travel in market
• Successfully negotiate contracts with procurement to protect our book of business

Requirements:

• 4+ years experience in a closing role
• 2+ years of SaaS experience selling similar products
• Must be proficient in Portuguese
• Interest in AI and its role in transforming customer service and experience (CS/CX)
• Strong sales instincts and track record hitting and exceeding quota
• Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services
• Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts
• Exceptional written and verbal communicator with strong presentation skills
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Excellent attention to detail
• Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo
• Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support
• Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities
• Fluency in Spanish also preferred