Contruction Claims Manager

Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

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Job Description

AECOM is seeking a Contruction Claims Manager to be based in our Baltimore, MD office to support the B&P Tunnel Replacement (BPTR) Program among other project opportunities available at AECOM.

AECOM is the delivery partner for Amtrak on the BPTR Program that will upgrade a ten-mile section of the Northeast Corridor (NEC), America’s busiest passenger rail line. The delivery partner team is responsible for supporting Amtrak with overseeing the full breadth of the program. The scope of services includes program management, design oversight, construction oversight, commissioning oversight, program controls, and commercial and capacity building.  The Program will also include delivery of new roadway and railroad bridges, new rail systems and track, and a new ADA-accessible West Baltimore MARC station.

The Contract Claims Manager will coordinate actions required to address contract changes and claims assigned by the Contract Administrator. The Claims Manager will be responsible for coordinating and reviewing potential contract changes; engaging in claims avoidance activities; and engaging, strategizing, and working with construction oversight teams to support merit assessments and resolution of claims. The role also will be involved with construction or other contract change management activities, contract law, and project management. 

Responsibilities: 

• Review incoming change requests and/or claims and assign them to relevant Subject Matter Experts (SMEs).
• Participate in review meetings and obtain SME inputs within relevant review forms.
• Follow up discussions with SMEs, estimators, and schedulers.
• Draft claim response letters, requests for cost proposals and other correspondence items.
• Obtain SME and Contracting Officer’s Technical Representative (COTR) approvals on draft correspondence.
• Lead change approval process for contract changes through various applicable governance steps, including preparing review materials.
• Coordinate and support Procurement process for timely issuance of Contract Modifications.
• Log all early warnings and directions/decisions that may lead to a claim notice from contractors.
• Periodically review Risk Registers and update assumptions based on updated trends and events.
• Liaise with cost and finance teams to ensure alignment with available budgets, accruals, and forecasts.
• Support negotiations that lead to contract modifications.
• Ensure compliance with management of vital records and relevant correspondence to support reporting, contract audit, grants management process, claims and litigations, and contract close out.
• Prepare weekly updates on status of changes and claims, and other noteworthy communications.
• Review project correspondence, and track and report out on status of potential and actual changes and claims.
• Interface with the contractor and other stakeholders, as required, to gather additional details.
• Attend technical and commercial project working group meetings as assigned.

Qualifications

Minimum:

• Bachelor’s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 10 years of related work experience or demonstrated equivalency of experience and/or education, including 2 years of leadership.      

Preferred:

• Bachelor’s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 15 years of related work experience.
• Experience in transit/infrastructure projects in design, construction or commissioning phases or experience in a related field.
• Experience in construction or engineering management, P6 Scheduling, quantum analysis, budget management, and/or commercial and business acumen.
• Professional certifications such as CCM, PMP, or PSP.
• Familiarity with alternate project delivery methods such as CMAR, Design-Build, and P3.
• Experience in infrastructure design and construction program and contract management with working knowledge of construction contracts, technical specifications and engineering drawing interpretations.
• Experience preparing and administering change orders, Requests for Equitable Adjustments (REAs), delay and impact claims.
• Experience supporting mediation, arbitration, and dispute resolution.
• Highly knowledgeable about federal competitive procurement processes and regulations.
• Results-focused and self-directed with the ability to coordinate with multiple project team members, consultants, and contractors for specific initiatives.
• Advanced analytical and creative problem-solving skills, with strong focus on collaboration, team building, and customer service on commercial matters.
• P3 Scheduling and budget management experience.
• Proficiency with Microsoft Office Suite, SharePoint and PMIS platforms.
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and other stakeholders.
• Work with Delivery Team, Engineering, Supply Chain Management, Legal, and Insurance and Risk Management to assist in facilitating organizational interfaces between those performing subcontract formation and administration.
• Excellent listening, interpersonal, written, and oral communication skills. Critical thinking skills to apply analytical techniques to assess claims.
• Strong organization, time management, and prioritization skills with proven ability to balance competing tasks and meet deadlines.
• Availability to work in the Integrated Program Office in Baltimore, MD in hybrid work model.
• Written and verbal communication, teamwork and interpersonal skills.

Additional Information

• Sponsorship for US employment authorization is not available now or in the future for this position
• Relocation is an option for this position 

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.