Customer Service Representative Online Benefits – Entry Level

AO is a company that has been serving working families for over 70 years by providing supplemental life, accident, and health benefits. They are seeking motivated individuals to join their team as Remote Client Service Representatives, where the primary responsibility will be to assist clients with their benefits and coverage options while building strong client relationships.

Responsibilities:

• Meet with clients virtually through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer service and follow-up communication
• Build strong, long-term client relationships
• Maintain accurate client records and documentation
• Participate in structured virtual training and coaching
• Develop communication, customer service, and leadership skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue growing through mentorship and professional development

Requirements:

• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Professionalism and integrity
• Commitment to delivering outstanding client service
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace
• Customer Service
• Client Relations
• Sales
• Healthcare
• Retail
• Hospitality
• Education
• Administrative Support
• Call Center Operations