UX Product Designer, Lead (NJUS)

NetJets is a global private aviation company focused on safety, personalized service, and reliable global access. The Lead UX Product Designer will define the visual design language across digital channels, evolve the design system, and advocate for users throughout the product design process. The role will lead collaboration, research, prototyping, mentoring, and the creation of accessible, user-centric digital experiences.

Responsibilities:

• Collaborate closely with stakeholders, product, marketing, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
• Create wireframes, prototypes, and designed components that are accessible and can be applied across digital channels; and provide significant influence on the product roadmap creating new products and enhancing older products
• Apply design thinking to solutions with a mobile-first, but not mobile-only mindset
• Contribute to the build-out and evolution of the NetJets design system; with a strong emphasis on ‘system-wide’ big picture thinking, component re-use, and building system subscribers and contributors
• Provide generous mentoring of other UX team members; always growing and sharing skills as a professional to help grow others and learn from them
• Evangelize UI/UX design best practices and methods to and on behalf of the team
• Advocate for and be the voice of the user throughout the product design process from discovery through delivery
• Engage in research activities for discovery and validation of solutions
• Synthesize user feedback, research, analytics, and business requirements into seamless and frictionless user experiences across our digital product portfolios
• Collaborate with Marketing Brand team to deliver user-centric solutions that enable connections in an on-brand way, with attention to brand consistency to create elevated, luxury experiences
• Embrace our open culture of optimism, curiosity, and rapid experimentation

Requirements:

• Bachelor's in Computer Science or related field
• 6-8 years of experience
• Bachelors' degree in visual design, computer science, HCI/Human factors, or similar
• 6+ years of web design and/or usability experience, with a deep understanding of user interface design, design systems, and brand standards
• Mastery of modern design and collaboration tools such as Figma, Miro, Adobe CC, and others
• Significant experience designing for native iOS / Android / responsive web, and deep familiarity with Apple human interface guidelines and Material design standards
• Excellent communication and organization skills - able to function as a thought leader as well as an individual contributor
• Expert knowledge of capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
• Expert level experience using Figma for file management; creating high-fidelity UI design; creating and managing component libraries, foundational styles, and design tokens; interactive prototype creation and presentation; feedback through commenting
• Significant experience with design systems
• Experience designing for digital accessibility, and familiarity with accepted standards
• Ability to demonstrate a robust portfolio of products spanning enterprise and consumer applications
• Deep familiarity with agile/scrum processes and best practices
• Comfortable with ambiguity and iterating solutions from low to high fidelity
• Ability to lead by example, and learn from anyone in the organization
• Travel - up to 25%
• Preference for candidate located in Columbus, OH or Chicago, IL. But will consider fully remote candidates from the great lakes, mid-atlantic, Austin, or NYC
• Master's preferred
• Demonstrated experience with motion design, micro-interactions, gestures, haptics, and animations
• Experience with service design / service blueprints / customer journey mapping and flows
• Experience communicating with video for demos and concept storytelling
• Experience leading design research for discovery and validation