Manager of Customer Partner

R1 RCM provides technology-driven solutions that improve the patient experience and financial performance of hospitals, health systems, and medical groups. The Customer Partner Manager, Revenue Cycle Management, leads client relationships, aligns service delivery, addresses risks, and uses performance insights to drive client satisfaction, operational excellence, retention, and revenue cycle improvement.

Responsibilities:

• Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates
• Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans
• Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance
• Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation
• Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team
• Perform additional duties and responsibilities as assigned

Requirements:

• Bachelor's - Equivalent experience will be considered in lieu of a degree
• Minimum of 5 years of experience, including at least 3 years in a management role