International Corporate Contractor - Customer Service Representative I

GLOBO provides language services to customers and flagship clients. The Customer Service Representative I facilitates intake calls and service requests, delivers clear and efficient customer support, and triages and routes callers. The role also tracks calls and scheduling requests, maintains call quality, and supports strong client relationships.

Responsibilities:

• Facilitate intake calls via video and audio, providing customer service and support to callers and triaging and routing them accordingly
• Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
• Log and track both calls and scheduling requests while servicing clients by typing notes into our proprietary system
• Provide exceptional client service experiences
• Address opportunities to maintain and improve business relationships with clients
• Other duties as assigned

Requirements:

• This job is an International Corporate Contract position. Applicants must be located outside of the United States
• High School Diploma or equivalent
• Strong customer service skills and a positive attitude
• Must have reliable high-speed internet with sufficient bandwidth
• Experience with call center software and scheduling tools
• Comfortable in a dynamic, fast-paced, and multi-line call center environment
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills
• Ability to manage multiple initiatives and projects and prioritize needs
• Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Fluent in English
• While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time
• The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear
• The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch
• The employee may be required to occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus
• Experience with Google Docs and Apple/Mac Operating System preferred