Sr. Product Manager, Personalization & AI

CookUnity is a pioneering platform that connects users with chefs, delivering millions of meals annually. They are seeking a Staff Product Manager, Personalization & AI to lead the development of personalization systems and a customer-facing AI experience, focusing on enhancing user engagement and satisfaction.

Responsibilities:

• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences
• Translate customer insights and behavioral data into frameworks for "personalized ordering journeys" across weekly menus
• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously
• Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration
• Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals
• Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens
• Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features
• Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback
• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers
• Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts
• Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch
• Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership
• Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences
• Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys
• Improve core funnel metrics (CVR, add-to-cart rate, search success rate)
• Lift order retention, order frequency, and net AOV for all eater segments
• Increase long-term revenue and reduce decision friction for customers navigating a large menu

Requirements:

• 7+ years of product management experience, including at least 4+ years working on personalization, search, recommendations, ML/AI products, or similar domains
• Experience with LLM-powered products, conversational AI, or chatbot development—hands-on 0→1 experience a strong plus
• Strong analytical and technical intuition; can work closely with ML/infra teams and reason about relevance, ranking, and experimentation approaches
• Proven ability to drive complex products from concept to launch in fast-paced environments
• Experience with A/B testing platforms, online metrics, offline model evaluation, and data-driven decision making
• Demonstrated ability to own customer-facing frontend product surfaces end-to-end, from UX vision through launch
• Strong user experience instincts with a track record of collaborating closely with design
• Excellent communication skills and ability to influence stakeholders at all levels