Product Designer 3

Baylor Scott & White Health is a not-for-profit healthcare system focused on promoting the well-being of individuals, families, and communities. The Product Designer 3 will advance customer-centric digital experiences for patients and families by developing end-to-end UI/UX solutions, frameworks, prototypes, and inclusive design standards. The role collaborates with cross-functional teams, mentors designers, facilitates research and design activities, and advises product teams on design strategy.

Responsibilities:

• Advance BSWH customer-centric digital experiences with innovative and successful solutions. Inspire and motivate other designers to do the same. Demonstrate artistry and excellence in communicating strategic new ideas. Distill complex ideas so others can quickly understand them. Create design cohesion across the ecosystem
• Coach and mentor other designers and team members. Provide direct feedback, critique, and strategic direction to improve the experience. Serve as a key advisor across product teams. Build alliances and help teams resolve differences to deliver with excellence
• Influence and inspire teams and managers on product design strategies, design process, and opportunities. Create and direct design quality processes, pattern libraries, frameworks, and other tools. Support quality and consistency across multiple projects and teams. Invite and conduct design critiques and reviews
• Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc
• Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences
• Work together with stakeholders and product managers to align on concepts and requirements
• Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them
• Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally
• Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback
• Iterate quickly and explore multiple solutions for a given problem
• Understand and continually evangelize our customers and what they need to make informed healthcare recommendations for themselves and their families
• Stay informed on current developments in design and industry trends
• Promote inclusive design standards and guidelines for desktop, web, and mobile
• Collaborate with product managers, engineers, QA, and designers. Facilitate research, strategy, ideation, design, and testing of new product or service concepts
• Assist the Customer Journey, Consumer Solutions, and Digital teams. Organize and facilitate activities to keep the team organized and thinking critically and strategically
• Perform other position-appropriate duties as required in a competent, professional, and courteous manner

Requirements:

• Bachelor's degree or equivalent experience
• 5 years of experience in visual, interaction, or product design strategy
• Proficiency with tools such as Miro, Figma, and Adobe Creative Cloud
• Strong communication, collaboration, and adaptability to Agile/Scrum methodologies