Solutions Development Engineer II

BlueCrest provides software and technology solutions for the print and mail industry. The Solutions Development Engineer II provides technical pre-sales support, gathers and documents client requirements, designs and presents solution sets, and serves as a technical advisor throughout the sales process. The role also coordinates communication among sales, product management, engineering, delivery teams, and clients and transitions awarded deals into implementation.

Responsibilities:

• Exhibit the highest ethics, professionalism and respect at all times
• Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses
• Responsible for discovery and documentation of client requirements, identifying any custom elements
• Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development
• Ensure software delivery and support are actively participating in solution development / delivery
• Maintain strong internal and external communication practices, with timely development and socialization of information
• Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc.)
• Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables with the production of a detailed SOW
• Adherence to, and improvement of, defined internal processes
• Develop list of tasks required for successful and timely implementation
• Timeliness and accuracy of all documentation
• Remain in compliance with all Bluecrest policies

Requirements:

• • Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role
• • Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required
• • Requires 50% or greater travel
• • Adept at Microsoft Office programs as well as Visio and Dynamics365
• • Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations
• • A good understating of IT networking, servers, and VM dependencies and requirements
• • A focus on client experience
• • A demonstrated understanding of cloud based, SaaS delivered workflow solutions
• • Bachelor's Degree and a minimum of 5 years' related experience
• • Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions
• • Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required
• • Experience in solutions delivery, project management