Enterprise Production Manager

eLEND is a mortgage lending company focused on helping borrowers achieve homeownership through high-quality, compliant, and client-centered lending solutions. The Enterprise Production Manager serves as the operational right hand to the Enterprise Account Executive, owning the mortgage production pipeline from submission through closing, resolving issues, coordinating cross-functional teams, supporting clients and partners, and mentoring team members.

Responsibilities:

• Serve as the primary operational point of contact for the Enterprise team
• Act as the right hand to the Enterprise Account Executive, maintaining visibility into all pipeline activity
• Own the production pipeline end to end and ensure files continue progressing toward closing
• Operate with a high degree of autonomy and make day-to-day operational decisions without waiting for direction
• Exercise sound judgment when determining what to resolve directly, what to route, and what to escalate
• Keep the Enterprise Account Executive informed of significant pipeline activity, risks, and opportunities
• Serve as a mentor and point of stability for newer team members
• Model the team's standards for responsiveness, professionalism, accountability, and follow-through
• Serve as the first point of contact for inbound calls and emails for the Enterprise team
• Create a responsive, positive, energetic, and solution-oriented experience for clients and partners
• Maintain clear and proactive communication throughout the production lifecycle
• Resolve operational issues quickly while maintaining strong relationships with brokers, borrowers, sales partners, and internal stakeholders
• Ensure clients and partners understand next steps, outstanding requirements, and potential timing impacts
• Escalate strategic or complex matters to the Enterprise Account Executive with appropriate context and recommended solutions
• Represent eLEND with professionalism and a strong commitment to exceptional client service
• Own active pipeline tracking and maintain visibility into every file, milestone, deadline, and outstanding action
• Monitor and proactively address time-sensitive priorities, including locks approaching expiration
• Track disclosures requiring requests or re-requests
• Monitor loans approaching Clear to Close without a final submission
• Monitor and coordinate TPO submissions
• Identify potential delays before they impact milestone dates
• Proactively communicate risks and develop solutions to keep loans moving toward closing
• Maintain accurate documentation and pipeline notes so no file, client, or deadline falls through the cracks
• Partner closely with Account Executives, Sales, Processing, Underwriting, and Closing to maintain alignment throughout the loan lifecycle
• Collaborate with operational partners to resolve complex loan and pipeline challenges
• Coordinate priorities across departments to protect milestone and closing dates
• Represent the Enterprise team in cross-departmental initiatives
• Provide a production-operations perspective during broader business and process discussions
• Build strong working relationships across the organization to improve communication and execution
• Support initiatives designed to improve the overall client and partner experience
• Review incoming requests and determine the appropriate action in real time
• Resolve routine and complex operational matters within established authority
• Route sales opportunities to the appropriate Account Executive
• Escalate strategic, high-risk, or complex matters to the Enterprise Account Executive
• Identify potential operational risks and communicate them proactively
• Ensure production activities remain aligned with applicable company, investor, agency, and regulatory requirements
• Exercise sound judgment while balancing client service, operational priorities, risk, and business objectives
• Monitor pipeline performance, turnaround times, service levels, and productivity
• Maintain accurate and timely production tracking and documentation
• Identify recurring bottlenecks, communication gaps, and process inefficiencies
• Analyze production patterns and recommend solutions to improve workflow efficiency
• Partner with the Enterprise Account Executive and broader leadership team on process-improvement opportunities
• Help establish and reinforce operational standards across the Enterprise team
• Continuously look for ways to improve speed, transparency, accountability, and client experience
• Mentor and support newer Production Managers and team members
• Serve as a resource for questions, problem-solving, and day-to-day production challenges
• Model exceptional communication, responsiveness, and ownership
• Share knowledge and best practices across the team
• Help create consistency in production processes and service standards
• Contribute to a culture of accountability, collaboration, and continuous improvement
• Support team initiatives and other related duties as needed

Requirements:

• • Proven experience in mortgage sales production, operations, processing, or a related mortgage lending function
• • Strong understanding of the mortgage loan lifecycle from lock through closing
• • Demonstrated ability to manage a high-volume, deadline-driven production pipeline
• • Strong understanding of LOS platforms, disclosure tracking, and TPO submission processes
• • Ability to operate independently and make sound operational decisions without constant direction
• • Strong judgment with the ability to quickly determine what to resolve, route, or escalate
• • Proven ability to anticipate problems and proactively develop solutions
• • Experience mentoring, coaching, or supporting peers and team members
• • Exceptional organizational skills and attention to detail
• • Ability to remain calm, focused, and effective in a fast-moving environment
• • Strong written and verbal communication skills with a warm, professional, and solution-oriented approach
• • Strong relationship-management skills with borrowers, brokers, Account Executives, and internal partners
• • Strategic mindset with the ability to identify process gaps and recommend improvements
• • Ability to balance independent work with close partnership with the Enterprise Account Executive
• • Strong commitment to client service, accountability, and operational excellence
• Hybrid or Remote – U.S. Based Candidates
• • Previous experience supporting enterprise or high-volume mortgage production teams
• • Experience working directly with Account Executives, brokers, or wholesale/TPO partners
• • Experience managing complex mortgage pipelines and time-sensitive closing priorities
• • Strong familiarity with Loan Origination Systems and mortgage workflow technology
• • Experience with disclosure management and re-disclosure processes
• • Experience with TPO submission processes
• • Demonstrated success improving pipeline efficiency, turnaround times, or client satisfaction
• • Previous experience mentoring or developing other mortgage professionals
• • Experience identifying production trends and implementing operational improvements
• • Strong understanding of agency, investor, and company mortgage requirements