ServiceNow Business Analyst

Rothe Development Inc. supports NASA’s enterprise multimedia, technical communications, and information technology management needs through the eMITS contract. The ServiceNow Business Analyst will support the Service Management Office by managing requirements, facilitating stakeholder sessions, developing user stories and process artifacts, supporting Agile backlogs and releases, and assisting with change management, production validation, and root-cause analysis.

Responsibilities:

• Eliciting, refining, documenting, and managing business and functional requirements
• Facilitating working sessions with stakeholders, product owners, developers, and platform administrators to ensure clear understanding of business objectives and technical constraints
• Developing user stories, acceptance criteria, process maps, and related artifacts consistent with Enterprise ServiceNow Platform governance
• Supporting backlog development, grooming, prioritization, and release planning activities
• Translating business problems into structured requirements aligned with enterprise standards, governance models, and ServiceNow best practices
• Supporting change management activities, including communications, documentation, testing coordination, and training-related input
• Ensuring proposed solutions maintain platform stability, usability, and compliance with enterprise architectural and governance guidance
• Assisting with production validation, root-cause analysis, and post-deployment assessments

Requirements:

• Minimum Education: BA/BS in Project Management, Communications, Business Administration, or an IT related discipline
• Minimum Experience: 6 years
• 6+ years of business analyst or project management experience
• 3-5 years of business/mission (outcomes/impacts), strategic/tactical (project planning) and operational (implementation/service/product delivery) experience
• 3-5+ years of professional experience with the ServiceNow platform
• Strong experience working within Agile/Scrum, including managing user stories, backlog grooming, and sprint planning
• Experience with Risk Management and best practices
• Experience using tools for requirements gathering and implementation
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box
• ServiceNow Certified System Administrator (CSA)
• Certified Business Analysis Professional (CBAP) International Institute of Business Analysis (IIBA)
• PMI Professional in Business Analysis (PMI-PBA) (Project Management Institute)
• ITIL Certification
• Agile Analysis Certification (IIBA-AAC) (IIBA)
• International Qualification Board for Business Analysis (IQBBA) Certified Foundation Level Business Analyst/Certified Advanced Level Business Analyst (CFLBA/CALBA)
• Exceptional stakeholder management and the ability to bridge the gap between technical teams and government customers
• Ability to work in complex, ambiguous, and fast-paced environments
• Strategy Management
• Microsoft SharePoint
• Microsoft Project