RCM Cust Svc Support Rep-10am-7pm EST Remote Patient Customer Service

Labcorp is a global leader in laboratory services and diagnostic testing, supporting healthcare providers, patients, researchers, pharmaceutical companies, and health systems. The Customer Service Support Representative will handle high-volume inbound calls, resolve patient billing inquiries, initiate payment plans, and support customers within the Revenue Cycle Management Division.

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• Monday - Friday 10:00am - 7:00pm EST - Training hours: 9am to 6pm EST
• 1 year or more high volume call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing