Healthcare Customer Service Associate

Foundever is a global leader in the customer experience industry, supporting leading brands through innovative customer experience solutions, technology, and expertise. The Healthcare Customer Service Associate will handle inbound calls about employee benefits enrollment, guide customers through the process, troubleshoot issues, and explain complex healthcare topics while documenting interactions and escalating concerns empathetically.

Responsibilities:

• As a Healthcare Customer Service Representative, you’ll support a well-known benefits company by handling inbound calls related to employee benefits enrollment
• You’ll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions—making a direct impact on individuals, families, and loved ones who rely on your support
• Document interactions, escalate issues with empathy to enhance customer experiences
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Requirements:

• 6mths experience in a Healthcare setting
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Must be comfortable with technology
• Strong problem-Solving, Empathy, Adaptability and Reliability
• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production