Senior Product Designer - Channels (Mobile Experience)

Humana is a leading U.S. healthcare company providing insurance and healthcare services to millions of people. The Senior Product Designer will shape end-to-end mobile and omnichannel member experiences, partnering with cross-functional teams to create accessible, intuitive digital products that improve engagement, adoption, satisfaction, and retention.

Responsibilities:

• You will help shape the end-to-end mobile member experience across Humana's digital channels, creating intuitive, accessible, and engaging experiences that help members accomplish their goals anytime and anywhere
• You will play a key role in advancing Humana's mobile-first strategy, designing experiences that strengthen member engagement, increase digital adoption, and create seamless interactions across web, mobile app, SMS, notifications, and emerging channels
• Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create experiences that simplify complex healthcare interactions and enable members to easily access information, complete key tasks, and stay connected throughout their healthcare journey
• In this role, you will partner closely with product managers, engineers, researchers, content strategists, and business stakeholders to deliver cohesive omnichannel experiences that drive meaningful outcomes for members and the business
• Your work will contribute to improving member satisfaction, mobile engagement, digital self-service adoption, retention, and overall experience quality across Humana's digital ecosystem

Requirements:

• Bachelor's Degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience
• 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
• Experience designing mobile-first consumer experiences, including native iOS and Android applications
• Strong expertise in user-centered design, interaction design, information architecture, visual design, and mobile UX patterns
• Experience designing end-to-end customer journeys that span multiple digital channels and touchpoints
• Proficiency with modern design and prototyping tools, including Figma
• Solid understanding of user research methodologies and the ability to translate insights into effective design solutions
• Experience collaborating effectively with cross-functional teams including product management, engineering, research, analytics, marketing, and business stakeholders
• Strong communication, storytelling, presentation, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution
• Demonstrated success using design to improve customer and business outcomes such as engagement, adoption, retention, conversion, satisfaction, or operational efficiency
• Experience designing mobile products within healthcare, insurance, financial services, or other highly regulated industries
• Deep understanding of native mobile platform guidelines, interaction models, and accessibility standards for iOS and Android
• Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations
• Experience designing omnichannel experiences that connect mobile, web, communications, and customer support touchpoints
• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
• Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards
• Experience facilitating design workshops, cross-functional alignment sessions, and collaborative design activities
• Familiarity with experimentation frameworks, A/B testing, and data-informed design practices
• Experience leveraging mobile behavioral analytics and engagement metrics to inform product and design decisions