Lead Program Manager, Global SMB Sales Enablement

Pinterest is a global platform that helps millions of people discover creative ideas, imagine possibilities, and plan meaningful experiences. The Lead Program Manager will own the global SMB sales enablement strategy and deliver scalable onboarding, learning, certification, and sales-readiness programs. The role partners with cross-functional leaders and external providers to improve seller performance through data, AI, and effective operating mechanisms.

Responsibilities:

• Own the global SMB sales enablement strategy and roadmap, including onboarding, certifications, continuous learning, content governance, and sales-motion readiness
• Translate global sales priorities, product launches, and go-to-market motions into role-based enablement plans for sales development, partner management, account management, and agency teams
• Design scalable learning experiences across live training, e-learning, workshops, certifications, job aids, manager coaching, and self-serve resources
• Lead global onboarding and ramp programs, ensuring new sellers receive consistent, role-relevant preparation while allowing for necessary regional adaptations
• Partner with Product Marketing, Sales, QA, Scaled Performance, Sales Operations, and regional teams to identify seller skill gaps and prioritize the highest-impact interventions
• Establish and run operating mechanisms for the function, including quarterly roadmaps, training calendars, KPI reviews, executive updates, cross-functional forums, and communications
• Lead and influence external enablement partners and regional training teams; set expectations, monitor program health, remove blockers, and drive accountability to service levels and outcomes

Requirements:

• Bachelors degree in related field or relevant experience
• 7+ years of experience in sales enablement, revenue operations, sales strategy, learning and development, program management, or a related go-to-market function
• Demonstrated ownership of complex, multi-region programs from strategy and planning through launch, measurement, and iteration
• Strong understanding of sales motions, sales methodologies, and the distinct needs of customer-facing sales roles
• Proven ability to influence senior, cross-functional, and external stakeholders without direct authority
• Experience managing outsourced or vendor-delivered programs, including performance expectations, governance, and accountability
• Excellent written, verbal, and presentation communication skills
• Strong organizational skills, attention to detail, and comfort managing multiple priorities in an evolving environment
• Experience with enablement, CRM, content, and analytics platforms such as LMS tools, Highspot, Salesforce, Gong, Tableau, or similar
• Practical experience using AI or automation to improve workflows, learning experiences, content development, or performance insights, with sound judgment around quality and responsible use
• This position is not eligible for relocation assistance
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country
• US based applicants only