Emergency Call Handling Project Manager (US Remote)

Motorola Solutions develops technologies that help protect people, property, and places, including critical emergency call handling and public safety systems. The Emergency Call Handling Project Manager will manage complex software and system integration projects across their full lifecycle, overseeing planning, budgets, risks, customer relationships, and NG911 deployments. The role coordinates cross-functional stakeholders and ensures reliable delivery for emergency call centers and responders.

Responsibilities:

• Manage the complete project lifecycle from initiation to formal handover, applying established project management methodologies
• Establish Master Project Plans and schedules using modern project management software to track milestones and baseline progress
• Coordinate internal cross-functional teams to align operational workflows and business objectives
• Oversee project budgets including capital and labor expenditures while monitoring revenue and margin health
• Lead formal financial reviews with leadership to keep deployment costs within approved parameters
• Oversee change control processes and manage smooth transitions from legacy infrastructure to NGNG systems
• Maintain Risk Registers and actionable mitigation plans to proactively resolve potential deployment obstacles
• Serve as the central point of contact for external customers, subcontractors, and enterprise partners
• Facilitate project kick-offs, executive steering committee meetings, and regular status reviews across all stakeholders

Requirements:

• Qualified candidates may qualify with a Bachelor's degree or equivalent practical experience
• • Project Management Tools expertise using MS Project, Smartsheets, cloud-based collaboration software (Google Workspace), or similar applications
• • Methodologies proficiency applying PMBOK standards, with PMP or CAPM certifications
• • Public Safety Communications expertise across NG911 solutions, emergency call handling software, or dispatch infrastructure
• • Language Proficiency requiring excellent command of written and spoken English
• • Customer Success focus to prioritize long-term customer goals during deployment
• • Financial Management acumen to analyze project costs, accelerate revenue recognition, and contain operational expense
• • Risk Assessment experience implementing risk mitigation strategies across complex rollouts
• • Stakeholder Collaboration experience communicating effectively across cross-functional teams and senior leaders
• • High School Diploma or equivalent
• • 5+ years of Project Management experience
• • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
• Under 10%
• None
• • Domain knowledge of Police, Fire, or EMS operational workflows