Project Manager

Sand Cherry Associates is a consulting firm that delivers strategic, customer-centric initiatives through digitally native and data-empowered solutions. The Project Manager will coordinate planning, readiness, training, go-live, and hypercare activities for a complex digital transformation rollout, working with program leadership, franchise stakeholders, and cross-functional teams.

Responsibilities:

• Partner with and support the Program Lead at the franchise level to execute rollout plans from readiness through go-live and post-launch support
• Maintain franchise readiness checklists and rollout plans, including: actions and dependencies, data inputs and validation requirements, owners and due dates, validation evidence, exceptions and remediation plans
• Monitor progress, identify risks and delays, and escalate issues to the appropriate program leadership
• Serve as a day-to-day coordination point for franchise stakeholders by facilitating meetings, documenting decisions and action items, and providing concise updates on status, risks, and next steps
• Partner with franchises and Data and Product teams to ensure source data meets ingestion requirements and coordinate pre-load and post-load validation activities
• Identify and troubleshoot rollout blockers, escalating issues when appropriate and ensuring timely resolution
• Capture lessons learned and identify opportunities to improve the rollout methodology for future franchise waves
• Develop and maintain process documentation to ensure the rollout methodology is repeatable, scalable, and consistently executed
• Coordinate training activities and go-live logistics as required, ensuring franchise participants understand expectations, timelines, and responsibilities
• Coordinate with the Program Lead on rollout communications, meeting notes, action tracking, and clear “what to expect” guidance for franchise participants
• Coordinate hypercare activities, including support chats, support bridges, and end-of-day calls
• Capture, categorize, route, and track post-launch issues through resolution or formal disposition, escalating critical or aging issues to the program team
• Ensure outstanding actions and issues are closed or formally handed off to the appropriate owner
• Maintain updates within the overall program integrated plan as required
• Provide additional project coordination and tracking support to the Program Lead as needed throughout the rollout lifecycle

Requirements:

• 5–7 years of project or program management experience, preferably supporting technology implementations, digital transformation, system rollouts, or multi-site deployments
• Strong organizational skills, follow-through, attention to detail, and the ability to manage multiple concurrent workstreams and competing priorities
• Demonstrated ability to work effectively with franchise owners, program leadership, technical teams, and business stakeholders
• Strong communication and facilitation skills, with the ability to effectively coordinate meetings, drive action items, and communicate status to a variety of audiences
• Strong planning, analytical, problem-solving, and executive-status reporting skills
• Proficiency with Microsoft Excel, PowerPoint, Smartsheet, Jira, and Visio
• Sound judgment and proactive problem-solving skills, including the ability to recognize risks, determine when escalation is appropriate, and drive issues toward resolution
• Ability to work effectively in a fast-paced environment where multiple rollout waves and priorities are occurring simultaneously
• Bachelor's degree in Business, Information Technology, Computer Science, Finance, or a related field
• This is a remote opportunity working EST hours
• Limited periodic travel may be required, including occasional travel with program leadership to gain firsthand exposure to the franchise rollout process
• All qualified candidates must be authorized to work without visa sponsorship or visa transfers
• Please note that we do not work C2C
• Experience supporting data readiness, data validation, training, go-live, or hypercare activities is a plus