Remote Bilingual Customer Service Rep

EchoStar provides connectivity services including DISH TV, streaming, smart home, and mobile offerings. The Customer Experience Representative handles customer service and technical support calls, provides solutions to customer needs, and promotes products and services to help customers get the most value from their DISH TV experience.

Responsibilities:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Requirements:

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Customer Service
• Dependability
• Resilience
• Problem Solving
• Continuous Development
• Multitasking
• Integrity
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
• Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported