Customer Service Rep II

Patterson Veterinary Supply, Inc. is seeking a Customer Service Representative II to support internal and external customers and sales representatives. The role focuses on accurate order entry, customer relationship management, shipment monitoring, regulatory compliance, product recommendations, and timely resolution of customer inquiries.

Responsibilities:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
• Maintain accurate customer and territory records, facility records, and document all customer interaction
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies
• Gain understanding of and adhere to Accounts Receivables policies and practices
• Verify price and terms in accordance with standard procedures and customer profitability profiles
• Multitask and work within multiple computer systems and communication platforms simultaneously
• Maintain a current knowledge of company products, policies and procedures
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management
• Identify customer requirements and expectations in order to recommend specific products and/or solutions
• The Customer Service Representative may perform other duties as assigned
• Upgrades telephone orders
• Introducing and promoting new veterinary products during calls
• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services

Requirements:

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office
• Operating a computer or other office devices for the majority of the workday
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment
• Must be able to communicate with others in person, over the phone, and in writing
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
• Must be able to read and interpret various electronic and written documents
• This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity
• Associate's Degree or equivalent combination of education and experience
• Experience in a veterinary clinic, animal hospital, or companion animal sett
• Proficiency in SAP or related ERP