Associate Specialist, Customer Service

Ensemble Health Partners provides technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Associate Specialist, Customer Service handles incoming patient calls, resolves account and billing issues, manages payments and payment plans, and documents communications while supporting revenue cycle collection goals.

Responsibilities:

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
• Performs other duties as assigned

Requirements:

• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire
• Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem Resolution
• Ability to work in a remote work environment
• Customer Service and Call Center experience preferred
• 1-2 years' experience in healthcare industry preferred