Software Support Engineer, C#/.NET & SQL.

Blueprint is hiring a Software Support Engineer to support and enhance business-critical applications, telemetry services, and infrastructure monitoring solutions in large-scale data center environments. The role combines C#/.NET development, SQL Server administration, production troubleshooting, incident response, deployment support, automation, and technical documentation.

Responsibilities:

• Provide Tier 3 technical support for applications, telemetry services, monitoring platforms, and infrastructure operations solutions across development, test, and production environments
• Investigate and resolve complex application, database, connectivity, authentication, configuration, networking, deployment, and service dependency issues
• Support incident response, service restoration, root-cause analysis, and corrective actions, including participation in an on-call rotation when required
• Develop, maintain, debug, and enhance applications, services, APIs, integrations, and automation using C#, .NET, and SQL
• Support code reviews, testing, release validation, deployments, patching, hotfixes, and secure configuration changes throughout the application lifecycle
• Maintain application configurations, scripts, workflows, data models, and metadata-driven customizations to improve system functionality and operational efficiency
• Administer and troubleshoot Microsoft SQL Server environments, including database performance, query optimization, relational data structures, security, backup and recovery, and high availability
• Support database availability and disaster recovery configurations, including Always On Availability Groups and Windows Server Failover Clustering where applicable
• Maintain and troubleshoot T-SQL objects, reporting solutions, database integrations, and application data dependencies
• Troubleshoot Windows operating systems, Windows services, IIS configurations, application deployments, certificates, authentication, and service dependencies
• Use development and delivery tools such as Azure DevOps to support source control, work item tracking, release coordination, and deployment activities
• Apply scripting and configuration management practices to support system maintenance, operational consistency, and service improvements
• Create and maintain technical documentation, architecture references, troubleshooting guides, operational runbooks, deployment checklists, standard operating procedures, and known-issue records
• Analyze incident trends, telemetry, and support metrics to identify recurring issues and improve reliability, observability, automation, security, and service recovery
• Collaborate with software engineering, infrastructure, and operations partners to resolve technical issues, support new solution

Requirements:

• Experience developing, maintaining, testing, debugging, or supporting applications using C# and .NET
• Hands-on experience with Microsoft SQL Server, including SQL queries, T-SQL, database troubleshooting, performance tuning, and relational database concepts
• Working knowledge of Windows operating systems, application services, configuration, deployments, logs, and technical troubleshooting
• Experience diagnosing production application issues, investigating root causes, and supporting service restoration across development, test, or production environments
• Understanding of software development and release practices, including testing, code reviews, deployments, patching, and application maintenance
• Ability to develop technical documentation, troubleshooting procedures, and operational runbooks
• Strong analytical, problem-solving, written communication, and cross-functional collaboration skills
• Experience supporting production services, enterprise applications, telemetry pipelines, monitoring solutions, or infrastructure management platforms
• Experience administering SQL Server high availability and disaster recovery configurations, including Always On Availability Groups, Windows Server Failover Clustering, backup and recovery, and database security
• Familiarity with Microsoft Azure or other cloud platforms and cloud-hosted application services
• Experience with Internet Information Services (IIS), ASP.NET, SQL Server Reporting Services (SSRS), Active Directory, and Windows-based application environments
• Knowledge of object-oriented programming using C#, C++, Visual Basic, VB.NET, or related technologies
• Experience with Azure DevOps or similar tools for source control, work item management, build and release processes, and deployment coordination
• Exposure to industrial control systems (ICS), building automation systems (BAS/BMS), electrical power monitoring systems (EPMS), supervisory control and data acquisition (SCADA), programmable logic controllers (PLCs), or data center infrastructure monitoring
• Experience with PowerShell or other scripting languages, workflow customization, metadata-driven configuration, automation, and observability improvements
• Familiarity with SharePoint, enterprise reporting, credential management, application authentication, and secure configuration practices
• A degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience
• Previous experience supporting large-scale enterprise environments, handling high-severity incidents, or participating in on-call support rotations