JustGiving Sales Customer Account Manager

Blackbaud powers social impact through purpose-driven technology and responsible AI, including the JustGiving online giving platform. The Sales Customer Account Manager will own and grow a portfolio of nonprofit partners across North America, driving retention, donation growth, and expansion revenue. The role also involves developing new opportunities, advising partners on donor engagement, forecasting revenue, and collaborating cross-functionally to increase adoption of the JustGiving platform.

Responsibilities:

• Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win-backs
• Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns
• Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes
• Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact
• Forecast revenue accurately and proactively identify commercial risks and growth opportunities
• Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features
• Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way
• Build and maintain strong relationships with senior decision-makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner
• Coach partners to advocate for JustGiving within their supporter communities
• Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success
• Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America

Requirements:

• 3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations
• Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment
• Experience working cross‑functionally across commercial, product, technical, and operational teams