Customer Service Rep III

Patterson Companies, Inc. is a people-focused provider whose customer service team supports customers, sales representatives, and manufacturing partners. The Customer Service Representative III processes orders and customer transactions, resolves inquiries, maintains records, and conducts outbound sales calls to identify product and service opportunities.

Responsibilities:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
• Maintain accurate customer and territory records, facility records, and document all customer interaction
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies
• Gain understanding of and adhere to Accounts Receivables policies and practices
• Verify price and terms in accordance with standard procedures and customer profitability profiles
• Multitask and work within multiple computer systems and communication platforms simultaneously
• Maintain a current knowledge of company products, policies and procedures
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management
• Identify customer requirements and expectations in order to recommend specific products and/or solutions
• Upgrades telephone orders
• Introducing and promoting new products during calls
• Identify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products
• Suggests additional products based on past purchases and complimentary products
• Initiate and complete follow up activities to close sales opportunities
• Utilize selling processes and techniques to increase sales
• Perform other customer service representative III duties as assigned

Requirements:

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office
• Operating a computer or other office devices for the majority of the workday
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment
• Must be able to communicate with others in person, over the phone, and in writing
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
• Must be able to read and interpret various electronic and written documents
• This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity
• Associate's Degree or equivalent combination of education and experience
• Proficiency in SAP or related ERP