Business Analyst

Sev1Tech LLC is seeking a Business Analyst to support IT operations and organizational efficiency. The role focuses on analyzing and improving business processes, documenting requirements, managing operational incidents, supporting testing, and collaborating with technical and business stakeholders.

Responsibilities:

• Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency
• Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices
• Work with cross-functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents
• Collaborate with development teams to ensure systems and applications comply with business requirements
• Develop and maintain operational procedures and documentation
• Facilitate discussions with business stakeholders to understand and document requirements for new projects
• Conduct stakeholder interviews to obtain user requirements and define functional specification
• Conduct user acceptance testing and defect management during testing phases of projects
• Provide business process analysis and recommendation for process improvements
• Mentor junior team members on business analysis best practices and methodologies

Requirements:

• • Associate's degree
• • 1- 3 years of experience as an IT business analyst
• • Technical knowledge of IT operations and infrastructure components such as networks, servers, storage, and cloud technologies
• • Experience working in an ITIL environment and understanding of ITIL framework best practices
• • Demonstrated experience working on complex IT projects, with the ability to deliver high-quality results within tight timelines
• • Excellent analytical and problem-solving skills, attention to detail, and the ability to work under tight deadlines
• • Strong verbal and written communication skills
• • Comfortable with public speaking and delivering presentations
• • Ability to work collaboratively with cross-functional teams and stakeholders
• • Proficient in business analysis methodologies and tools such as Use Case Modeling, UML, Data Flow Diagrams, and ERDs
• • Familiarity with project management methodologies such as Agile
• • Must be clearable for a US Government Clearance
• Certification in Business Analysis is a plus
• • DHS EOD - 1st priority
• • Any DHS badge + DoD Top Secret or Secret - 2nd choice
• • DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)