Product Manager

Lazer Technologies is hiring a Product Manager to shape and deliver large-scale Shopify commerce experiences for leading brands. The role translates discovery into product vision, roadmaps, and prioritized backlogs, while coordinating clients and delivery teams and driving measurable business value.

Responsibilities:

• Lead client discovery sessions post-sale to understand business goals, customer journeys, and operational processes
• Partner with Technical Architects, Solutions Engineers, and Delivery Managers to define clear project scope and alignment
• Translate discovery findings into a product vision, measurable objectives, and an agreed scope baseline
• Support decision-making around change requests, scope variations, and timeline impacts, balancing commercial, technical, and client needs
• Build and maintain a structured product backlog — defining epics, user stories, and acceptance criteria with clarity and priority
• Facilitate trade-off discussions with client and internal teams, ensuring alignment with scope and outcomes
• Own the roadmap and prioritization process for migrations, new builds, and optimization projects
• Work closely with Delivery Managers, Technical Architects, and Engineers to ensure delivery aligns with defined goals
• Provide continuous product context during sprints, removing ambiguity and safeguarding scope boundaries
• Support UAT and client enablement before and after releases
• Focus on KPIs tied to conversion, AOV, retention, scalability, and operational efficiency
• Review delivered functionality with clients, recommending iterative improvements while maintaining scope discipline
• Act as a strategic product partner, driving growth and long-term value for enterprise Shopify clients
• Help establish Product Management as a discipline within the agency — building frameworks for discovery, documentation, and delivery
• Mentor peers in product-led, scope-driven thinking across teams
• Contribute to agency thought leadership, developing case studies and best practices for enterprise commerce

Requirements:

• You have 3+ years of experience in Product Management or similar roles (Business Analyst, Product Owner), ideally within a brand, agency, or consultancy environment
• You have a proven track record of delivering large-scale digital commerce projects, including platform migrations from legacy systems like SFCC, Magento, or Hybris to modern SaaS ecosystems
• You're deeply familiar with Shopify Plus and the broader commerce technology stack — from ERP and OMS to PIM, CRM, CDP, and payments
• You thrive in enterprise stakeholder environments, collaborating confidently with C-suite, product, and engineering teams
• You're fluent in agile delivery practices (Scrum, SAFe) and discovery frameworks, with a structured yet flexible mindset
• You're an exceptional communicator and facilitator who can bring clarity, alignment, and focus to complex, multi-stakeholder projects
• You combine technical literacy (APIs, integrations, architecture fundamentals) with strong commercial acumen, always focused on ROI and client value
• You're analytical and detail-oriented, comfortable defining and tracking KPIs that measure success and impact
• You're adaptable and thrive in ambiguity — driving clarity, protecting scope, and helping teams deliver meaningful results
• Experience supporting multi-market or international merchants
• Familiarity with CRO, experimentation, and analytics tools
• Experience building or scaling a product management practice within an agency