Senior or Advisor Business Analyst - Provider+

Gainwell Technologies helps clients use technology to improve the health and well-being of the members they serve. The Senior or Advisor Business Analyst - Provider+ supports business, policy, and technical execution across Medicaid Management Information Systems and Medicaid Pharmacy domains by translating Medicaid policy into product features, system configuration, and design artifacts. The role also provides domain subject-matter expertise across requirements, configuration, testing, operational readiness, deployment, and client engagement.

Responsibilities:

• Acts as the primary Domain Subject Matter Expert (SME) and trusted advisor to the Engagement Lead (EL), providing guidance on business processes and regulatory/operational impacts
• Ensures solution design and configuration align with CMS guidance, state policy, and documented business rules
• Supports in-scope negotiations and change control by evaluating scope trade-offs and associated functional, regulatory, and operational impacts
• Leads and participates in requirements and design sessions with clients and internal teams to validate business and technical needs
• Interprets federal and state Medicaid policy, translating it into product features, system configurations, business rules, and design artifacts
• Serves as a domain SME, supporting analysis, interpretation, and solution recommendations
• Develops and maintains domain design documentation (including Design Documents) covering workflows, interfaces, X12 EDI transactions, letters, and reports
• Ensures requirements and acceptance criteria are accurate, complete, and traceable
• Documents and communicates decisions, risks, assumptions, and dependencies, including downstream impacts
• Supports configuration and implementation activities across Design, Development, and Implementation (DDI)
• Partners with technical teams to ensure alignment with approved designs, policy interpretation, and business rules
• Reviews test cases for alignment with requirements and policy
• Provides SME support during System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Assists with defect analysis, root cause investigation, resolution, retesting, and validation of functional readiness
• Supports operational readiness across environments, data, processes, and staffing
• Contributes domain expertise to Operational Readiness Reviews (ORR), parallel testing, and performance testing
• Assists with cutover planning, transition to operations, and hypercare support
• Partners closely with Domain Leads, technical teams, and stakeholders as a trusted SME
• Leads and supports client interactions, including requirements discussions, design reviews, and issue resolution
• Plans and delivers demos and walkthroughs to validate solutions against requirements
• Facilitates working sessions across business, configuration, and technical teams, and supports documentation, knowledge transfer, and ongoing operations

Requirements:

• • 5 to 8 years of hands‑on experience supporting healthcare system implementations, including MMIS solutions and Medicaid Pharmacy platforms
• • 9+ years of hands‑on experience supporting healthcare system implementations, including MMIS solutions and Medicaid Pharmacy platforms
• • Bachelor's degree in Computer Science, Information Systems, Health Informatics, or a related field
• • Experience with QNXT or similar healthcare claims/encounter management systems
• • Strong knowledge of state and federal Medicaid policy, regulations, and program rules (required).
• • Strong understanding of Medicaid domains, including claims, member, provider, and prior authorization processes
• • Demonstrated experience translating policy and program rules into system requirements, configuration support, and design artifacts
• • Strong knowledge of SQL is required, particularly for data analysis and validation
• • Strong client communication skills, with experience interacting directly with business stakeholders
• • Proven ability to lead or support functional demonstrations, walkthroughs, and collaborative working sessions
• • Strong documentation, facilitation, and analytical skills
• • Experience working in SDLC and Agile delivery environments
• • Knowledge of MITA (Medicaid Information Technology Architecture)
• • Experience with system integrations, EDI/X12 transactions, analytics, and reporting
• • Familiarity with state and federal healthcare regulations and compliance standards