Senior HR Business Partner, Customer Experience (Go-to-Market)

Alteryx is an analytics company building a platform that helps organizations use data, automation, and AI to improve business decisions. The Senior Human Resources Business Partner will serve as a strategic HR partner to the Customer Experience organization, advising senior leaders on organizational design, workforce planning, talent strategy, leadership coaching, employee relations, and change management. The role will use people insights and workforce analytics to strengthen organizational effectiveness, employee engagement, and business performance.

Responsibilities:

• Serve as the primary HR partner to Customer Experience leaders, aligning people strategies with business priorities and organizational goals
• Build trusted advisor relationships and provide strategic counsel on organizational effectiveness, workforce planning, talent strategy, and leadership decisions
• Leverage workforce and business insights to identify trends, mitigate risks, and drive organizational performance and customer outcomes
• Translate business strategy into actionable people plans that enable growth, transformation, and operational excellence
• Lead organizational design, workforce planning, and change management initiatives that support business strategy and scalability
• Partner with leaders to improve organizational health, team effectiveness, accountability, and execution
• Guide leaders through organizational transformation, ensuring effective planning, communication, and stakeholder alignment
• Recommend data-driven solutions that strengthen organizational capability and business performance
• Lead annual talent processes, including performance management, compensation planning, talent reviews, and succession planning, ensuring alignment with business priorities and enterprise guidelines
• Coach leaders on performance management, career development, leadership effectiveness, employee engagement, and retention strategies
• Foster a high-performing, inclusive culture by leveraging employee feedback and workforce insights to enhance engagement and organizational health
• Advise leaders on complex employee matters while balancing employee experience, business objectives, and organizational risk
• Partner with People Team Centers of Excellence and cross-functional stakeholders to deliver integrated, scalable people solutions
• Collaborate with HR Business Partners across the GTM organization to align talent strategies and organizational priorities
• Lead or contribute to enterprise People initiatives and continuous improvement efforts that enhance HR effectiveness
• Influence stakeholders across all levels and provide guidance and mentorship to HR colleagues as appropriate

Requirements:

• 8+ years of progressive Human Resources experience, including significant experience as an HR Business Partner supporting senior leaders
• Minimum of 5 years of role-specific HRBP or equivalent strategic HR experience
• Demonstrated experience partnering with Director, Vice President, and executive-level leaders
• Demonstrated experience leading organizational design, workforce planning, talent management, and change management initiatives
• Strong experience managing complex employee relations and organizational matters
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Strong business acumen with the ability to align people strategies to business priorities and organizational outcomes
• Expertise in organizational effectiveness, workforce planning, talent management, leadership coaching, and change management
• Strong analytical, communication, coaching, and influencing skills, with the ability to build trusted relationships at all levels
• Proven ability to lead complex initiatives, navigate ambiguity, and drive results with sound judgment and discretion
• Experience supporting Customer Experience, Customer Success, Professional Services, Technical Support, Customer Education, or similar customer-facing organizations strongly preferred
• Experience within a SaaS, technology, or similarly fast-paced and evolving business environment preferred
• Experience partnering with geographically dispersed and global teams in a matrixed organization preferred