Senior Product Designer, User Experience & Design (Mobile App)

Marriott International is a global hospitality company seeking a Senior Product Designer to help shape the Marriott Bonvoy mobile app. The role leads end-to-end design across discovery, booking, loyalty, personalization, and engagement, using customer insights, data, experimentation, design systems, and cross-functional collaboration to deliver intuitive, accessible experiences.

Responsibilities:

• Lead end-to-end design for mobile app experiences across discovery, booking, loyalty, personalization, and engagement, from early problem framing through production delivery
• Create user flows, journey maps, wireframes, prototypes, high-fidelity designs, and presentations that communicate experience concepts and design solutions
• Design intuitive mobile-first experiences that balance customer needs, business objectives, platform best practices, and measurable product outcomes
• Produce strategic experience concepts and development-ready designs with detailed specifications, interaction states, edge cases, and accessibility considerations
• Use customer research, behavioral data, analytics, experimentation, and business insights to inform design decisions and prioritize opportunities
• Use AI-enabled tools where helpful for research synthesis, ideation, prototyping, content exploration, and design iteration, while applying sound judgment, quality control, and brand standards
• Apply and contribute to Marriott’s Design System by using established patterns, components, accessibility standards, and scalable design guidelines
• Partner with Product Management and Engineering to translate requirements into feasible, scalable, user-centered solutions
• Facilitate design reviews, workshops, and cross-functional collaboration sessions that create alignment and move work forward
• Provide thoughtful design feedback, coaching, and career mentorship to other designers, with the potential to support direct people leadership responsibilities
• Support usability testing, user acceptance testing, design QA, and validation efforts to ensure a high-quality customer experience
• Present work clearly and confidently, articulating design rationale, trade-offs, and recommendations to peers, partners, and senior stakeholders
• Collaborate with Design System, Research, Analytics, Product, Engineering, QA and cross-channel UX design partners to deliver cohesive customer experiences
• Stay current with UX, mobile design, accessibility, AI-assisted design, personalization, and industry trends, applying what is relevant to improve products and experiences

Requirements:

• 6+ years of experience in UX, product design, interaction design, or a related discipline, with demonstrated experience in native app design
• Bachelor's degree or equivalent professional experience
• Proven experience designing mobile applications and responsive digital experiences for large-scale consumer products
• Strong understanding of user-centered design principles, usability standards, accessibility, inclusive design, and interaction design best practices
• Experience creating end-to-end customer experiences across discovery, onboarding, conversion, engagement, retention, and service moments
• Strong understanding of customer segmentation, personalization, experimentation, and data-informed design practices
• Demonstrated experience creating wireframes, user flows, journey maps, prototypes, design specifications, and high-fidelity designs
• Advanced proficiency with Figma, component-based design workflows, prototyping, design system usage, and modern handoff practices
• Working knowledge of AI-assisted design, research synthesis, prototyping, content exploration, and productivity workflows, with an understanding of responsible use, privacy, and quality control
• Excellent written, verbal, interpersonal, facilitation, and presentation skills
• Experience designing loyalty, membership, travel, hospitality, retail, commerce, marketplace, or subscription-based experiences
• Experience working within established enterprise design systems and contributing reusable patterns or guidance
• Experience using qualitative and quantitative research, experimentation, funnel analytics, or behavioral insights to inform design decisions
• Experience designing personalized, AI-enabled, conversational, or adaptive digital experiences
• Familiarity with mobile platform conventions, motion design, micro-interactions, and accessibility standards such as WCAG
• Familiarity with Agile and SAFe development methodologies