Director of Customer Service (Advisory Role)

The Triana Group, Inc. connects innovators, channel partners, and end-users to support product development and global market growth. The Director of Customer Service serves as an occasional hourly consultant, providing feedback on customer experience and customer service products, reviewing demos, and discussing ideas with innovators.

Responsibilities:

• Provide insights and feedback on new products and innovations relevant to customer experience / customer service
• Review brief demos, offering feedback through online evaluation forms
• Engage in conversations with innovators to discuss ideas and feedback
• This is not full time employment, but an occasional, hourly consulting role

Requirements:

• • Solid experience in this field
• • No conflicts of interest
• • A strong sense of curiosity and enthusiasm for progress and innovation
• • The willingness to provide constructive, realistic feedback and think creatively about solutions
• • Must be based in the USA, as direct experience in this market is required