Senior Business Systems Analysis Professional

Humana is a U.S. healthcare company providing insurance and healthcare services. The Senior Business Systems Analysis Professional analyzes business, process, and user needs, translates requirements into system specifications, and serves as the primary process owner for letter configuration within the MHK system. The role manages requests through configuration, quality review, testing, release readiness, stakeholder coordination, reporting, and risk escalation.

Responsibilities:

• The Senior Business Systems Analysis Professional performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications
• The Senior Business Systems Analysis Professional serves as the primary process owner and coordination point for letter configuration work within the MHK system
• This associate will manage the flow of letter requests from intake through readiness, offshore configuration, quality review, testing coordination, and release readiness
• This role requires strong process management, stakeholder coordination, communication, issue resolution, and operational reporting skills
• The associate will be expected to understand business priorities, ensure complete handoff documentation, coordinate with offshore configuration resources, monitor backlog aging and throughput, and escalate risks or blockers as needed

Requirements:

• • Minimum 2 years of experience working within the resolution team or software configuration
• • Experience in problem analysis and process
• • Experience in coordinating cross-functional efforts
• • Comprehensive knowledge of all Microsoft Office applications including Word, Excel, and PowerPoint
• • At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• • Satellite, cellular and microwave connection can be used only if approved by leadership
• • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required
• • Experience managing configuration efforts within MHK
• • Experience working in a fast-paced environment
• • Experience with coordinating work for offshore contractors