Principal Product Manager, Enterprise Change Management

Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy. The Principal Product Manager will drive the vision, strategy, and execution of Toast’s configuration and change management experience, leading platform strategy, roadmap development, feature delivery, and collaboration across engineering, design, and go-to-market teams.

Responsibilities:

• Own and evolve the product strategy for Toast’s configuration platform, with a focus on:
• Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
• Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
• Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
• Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build

Requirements:

• 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products
• Strong track record of delivering user-facing features in fast-paced environments
• Experience working on systems involving APIs, data models, or distributed architecture
• Analytical rigor—you use data to make decisions and validate assumptions
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority